Shipping Policy
At PetaVibe, we are pleased to offer FREE shipping on all orders to help make caring for your pets simple and convenient.
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. "Dispatched" means your order has been handed over to our shipping carrier and is on its way to your address.
During peak seasons, holidays, or periods of high demand, processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery times vary depending on your location and begin after your order has been dispatched.
- US: 15-20 Business Days
- UK: 17-25 Business Days
- Australia: 15-24 Business Days
- Canada: 14-20 Business Days
- Worldwide: 20-30 Business Days
Please note that shipping carriers may experience delays during holidays, peak periods, severe weather conditions, or other circumstances beyond our control. International shipments may also be subject to customs inspections and delays.
Order Changes & Accurate Shipping Details
Please ensure all shipping information entered at checkout is complete and accurate. Incorrect or incomplete information may result in shipping delays or order cancellations.
If our system identifies a potential issue with your shipping address, our support team may contact you within 3 business days to verify the information provided. If we do not receive a response, we reserve the right to cancel the order.
If you need to update your shipping details, please contact us through our Contact Us page within 24 hours of placing your order. While we will do our best to accommodate changes, modifications cannot be guaranteed after this timeframe.
Delayed Delivery
At PetaVibe, we work hard to ensure your pet care products arrive as quickly as possible. However, delays may occasionally occur due to carrier issues, weather events, customs processing, or other transit-related circumstances beyond our control.
In rare situations, delays may also occur during order processing due to inventory availability, address verification, or payment review requirements. Should this happen, we will notify you as soon as possible.
While we cannot guarantee specific delivery dates, we remain committed to supporting you and keeping you informed throughout the shipping process.
Lost Or Stolen Packages
Once an order has been handed over to the shipping carrier, PetaVibe cannot control events that occur during transit.
If your package is lost or stolen, please contact us through our Contact Us page. We also recommend contacting the shipping carrier directly to initiate an investigation or claim.
Our team will gladly assist by communicating with the carrier and providing any necessary information. While PetaVibe cannot be held responsible for lost or stolen packages, we will do our best to help resolve the situation and may offer a replacement when appropriate.
Shipping Policy Changes
PetaVibe reserves the right to modify or update this Shipping Policy at any time without prior notice.
We encourage customers to review this page periodically to stay informed about any changes that may affect their orders.
By placing an order with PetaVibe, you agree to this Shipping Policy and any future updates.
For questions or concerns regarding shipping, please contact us through our Contact Us page.