Refund & Return Policy

At PetaVibe, we are dedicated to helping pet parents care for their dogs and cats with simple, reliable solutions. We recommend using your product for at least 14 days to experience its full benefits and allow it to become part of your pet's daily routine.

Cancellation Policy

If you wish to make changes to or cancel your order, please contact us within 24 hours of placing it. After this period, your order may already be in processing and can no longer be modified or canceled.

If your cancellation request is submitted within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind the quality of our products and are committed to your satisfaction.

After using your product for at least 14 days, if you are not completely satisfied, you may request a return within 60 days of your purchase date.

Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, please contact us through our Contact Us page and include your Order Number or the Name and Email Address used during checkout. Our support team will guide you through the return process and assist every step of the way.

Damaged Items

We take great care in packaging every order to help ensure it arrives safely.

An item is considered damaged if it arrives defective or physically broken. Minor dents, scuffs, or imperfections to the outer packaging that do not affect the product itself are not considered damage.

If you receive a damaged item, please contact us through our Contact Us page and include clear photos of the item and packaging. Our team will review the issue and work quickly to provide an appropriate resolution.